This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services. We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

The protection of your personal data has the highest priority for Profiants Technology LTD. You can visit and use most parts of our website without providing any personal information. However, certain features or services may require the collection of personal data to operate properly.

We may collect the following categories of personal data when you interact with our website or services:

1. Personal Identification Data – such as your name, email address, phone number, and postal address.
2. Account Information – such as login credentials, user preferences, and communication history.
3. Order and Payment Data – such as billing details, shipping address, invoices, and payment confirmations.
4. Technical Data – such as your IP address, browser type, operating system, and information about how you use our website.
5. Cookies and Tracking Data – collected through cookies or similar technologies to improve website functionality and analyze usage.

We only collect the data necessary to provide our services, process your orders, and comply with legal requirements.

We process your personal data only for specific and legitimate purposes. The main purposes include:

1. Order Processing – to accept, confirm, and deliver your orders, as well as to handle billing and payment.
2. Customer Support – to respond to your inquiries, provide assistance, and resolve any issues related to our services.
3. Service Improvement – to analyze how our website and services are used in order to enhance functionality and user experience.
4. Legal Compliance – to comply with applicable laws, regulations, and obligations such as tax or accounting requirements.
5. Communication – to send you important information regarding your orders, account, or changes to our policies.

We will not use your personal data for purposes other than those specified above without obtaining your explicit consent.

We respect your privacy and will never sell or rent your personal data to third parties. However, we may share your personal data with trusted third parties when necessary for the following purposes:

1. Service Providers – such as shipping companies, payment processors, and service providers, who assist us in delivering our products and services.
2. Component Suppliers – certain manufacturers or distributors (e.g., Würth and others) may require information about the end customer before supplying specific parts. In such cases, we may provide the minimum necessary details to fulfill your order.
3. Legal Obligations – when disclosure is required by applicable laws, regulations, or legal processes.
4. Business Transactions – in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the business assets.

We ensure that all third parties with whom we share your personal data provide an adequate level of protection and use the data only in accordance with our instructions and applicable data protection laws.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. The retention periods depend on the type of data:

1. Order and Invoice Data – kept for the duration required by applicable tax and accounting laws (usually up to 10 years).
2. Customer Accounts – retained as long as your account is active. If you request account deletion, we will erase your personal data unless legal obligations require us to keep it.
3. Communication Records – such as emails or support requests, may be retained for up to 3 years to resolve disputes and improve customer service.
4. Technical and Cookie Data – stored for shorter periods, typically ranging from a few days to 12 months, depending on the purpose of use.

Once the applicable retention period expires, your personal data will be securely deleted or anonymized.

As a data subject, you have the following rights regarding your personal data under the General Data Protection Regulation (GDPR) and other applicable laws:

1. Right of Access – you can request confirmation as to whether we process your personal data and obtain a copy of it.
2. Right to Rectification – you can request correction of inaccurate or incomplete personal data.
3. Right to Erasure (“Right to be Forgotten”) – you can request deletion of your personal data when it is no longer necessary or when you withdraw your consent.
4. Right to Restrict Processing – you can request limitation of processing in certain circumstances, such as while accuracy is being verified.
5. Right to Data Portability – you can request a copy of your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
6. Right to Object – you can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
7. Right to Lodge a Complaint – you can lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of your rights, please contact us using the details provided in the “Contact Information” section below. We will respond to your request within the time limits established by applicable data protection laws.

Our website uses cookies and similar technologies to improve functionality, analyze usage, and enhance the user experience. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences and provide a more personalized service.

1. Necessary Cookies – required for the basic operation of the website, such as navigation and secure login.
2. Functional Cookies – used to remember your preferences and settings for a better browsing experience.
3. Analytics Cookies – help us understand how visitors interact with our site so we can improve performance and content.
4. Third-Party Cookies – may be set by external services (e.g., Google Analytics) to provide additional functionality or tracking.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our website.

We take the protection of your personal data very seriously and apply appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, alteration, or disclosure of your information. These measures include:

1. Encryption – all data transmitted between your browser and our servers is protected using SSL/TLS encryption.
2. Access Control – personal data is accessible only to authorized personnel who require it to perform their duties.
3. Data Minimization – we collect and store only the data that is necessary for the stated purposes.
4. Regular Monitoring – our systems are monitored and updated regularly to protect against vulnerabilities and threats.

While we take all reasonable steps to protect your data, please be aware that no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

We may update this Privacy Policy from time to time in order to reflect changes in our practices, services, or applicable legal requirements. Any modifications will be published on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:

Profiants Technology LTD
Email: info@profiants.com
Phone: +359 878 847265
Address: 193A Trakia, Plovdiv, Bulgaria

We will respond to your request as quickly as possible and within the time limits required by applicable data protection laws.